Refund terms

Last updated: September 25, 2026

No payment is taken on this website. Since nothing is charged here, nothing sent through this page can need a refund. What follows covers money paid to us later, directly, and is published ahead of time so the rules are known first.

Deposits paid in advance

A deposit paid to hold an order or a booking is returned in full if you cancel before work starts. The refund is issued within 10 business days of your written request, to the account the money came from.

If we cannot deliver

Should we be unable to deliver what was agreed for a reason on our side, everything you paid is returned in full, without deduction or fee.

After work has begun

Cancelling after work has started returns whatever has not been committed to materials or labour. Any deduction is itemised in writing before the refund goes out.

How to ask

Email contact@maramayusa.online quoting the order reference; we confirm on the same business day and give you the refund date.